Return & Refund Policy

Return & Refund Policy for Spaneum

Last Updated: June 2026

Thank you for shopping with Spaneum. We are committed to providing a positive shopping experience and quality products for our customers.

Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

Customers may request a return or refund if:

  • The item received is damaged or defective.
  • The wrong item was delivered.
  • The item is significantly different from the product description.

To be eligible for a return or refund, customers must contact us within 7 days of receiving their order and provide supporting photos or videos showing the issue.

Non-Returnable Items

For hygiene, safety, and supplier restrictions, the following items may not be eligible for return:

  • Personal care products
  • Opened or used items
  • Customized or personalized products
  • Digital products and downloadable content
  • Items damaged due to misuse or improper handling

Refund Process

Once your request has been reviewed and approved, refunds will be processed through the original payment method whenever possible.

Depending on your payment provider, refund processing times may vary and can take several business days to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:

  • Order number
  • Product name
  • Photos or videos showing the issue

Our team will review the request and work toward an appropriate resolution, which may include a replacement, store credit, or refund.

Order Cancellations

Orders may only be cancelled before processing and shipment.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Shipping Costs

Shipping fees are generally non-refundable unless the return is due to:

  • An incorrect item sent by us
  • A damaged or defective product
  • An error in order fulfillment

Contact Us

If you have questions regarding returns or refunds, please contact us through our Contact Page.

We aim to respond to customer inquiries as quickly as possible and will do our best to resolve any concerns fairly and efficiently.

Policy Updates

Spaneum reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon publication.