Shipping Policy

Shipping Policy for Spaneum

Last Updated: June 2026

Thank you for shopping with Spaneum. We are committed to providing a smooth and reliable shopping experience for our customers.

Please review our Shipping Policy carefully before placing an order.

Order Processing

All orders are processed after payment confirmation.

Order processing times typically range from 1 to 5 business days, depending on product availability, supplier processing schedules, and order volume.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Times

Shipping times may vary depending on the destination country, shipping carrier, customs processing, and supplier location.

Estimated delivery times:

  • Philippines: 7–21 business days
  • International Orders: 10–30 business days

Please note that these are estimated delivery times and are not guaranteed.

Order Tracking

Once your order has been shipped, tracking information will be provided whenever available.

Customers can use the provided tracking number to monitor the status of their shipment through the designated shipping carrier.

Please allow a few days for tracking information to become active after shipment.

Shipping Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • High seasonal demand
  • Supplier processing delays
  • Public holidays

Spaneum is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been processed or shipped, we may be unable to modify the shipment.

Additional shipping charges may apply for returned or redirected packages.

Lost or Missing Packages

If your package appears lost or has not arrived within the expected delivery timeframe, please contact us.

We will work with the shipping carrier and supplier to investigate the shipment and determine the most appropriate resolution.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, import fees, or other government charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

Multiple Shipments

In some cases, items within the same order may be shipped separately from different suppliers or warehouses.

As a result, customers may receive products in multiple packages and at different times.

Damaged Packages

If your package arrives visibly damaged, please take photos before opening the package whenever possible and contact us immediately.

Providing supporting documentation helps us process shipping-related claims more efficiently.

Contact Us

If you have any questions regarding shipping, delivery times, or order tracking, please contact us through our Contact Page.

Our team will do its best to assist you and provide updates regarding your order.

Policy Updates

Spaneum reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.